Our new policy will cover:
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Damaged or cracked gold
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Resetting loose stones
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Fixing broken clasps and/or chains
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Reshaping well-loved pieces
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Replacing lost stones up to 2.1mm
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Fixing broken prongs
Disclaimers:
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To preserve the integrity of each piece, rework/repair may not recommended more than once.
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Proof of Purchase may be required if older than 2 years .
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JP Jewelry is not responsible for replacing lost stones larger than 2.1mm.
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All repairs are subject to shipping charges: Shipping To/From + Insurance is the responsibility of the client.
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We reserve the right to deny unreasonable repairs, returns, and exchanges. We are not responsible for repairs made by any third party jeweler(s). We are unable to repair items that have been previously altered or repaired by any third party jeweler(s).
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Items purchased from another vendor: Please contact the vendor that you originally purchased the item from. We do not accept repair requests other than merchandise.
- At this time, International Orders are exempt for logistical reasons.